General Terms and Conditions for Rooms

Data protection
The personal data specified in the contract, in particular name, address, telephone number and bank details, which are necessary and required solely for the purpose of performing the contractual relationship that arises, are collected on the basis of legal authorizations.

For any use of the personal data beyond that and the collection of additional information, the consent of the data subject is generally required.

Scope
These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as to all other services and supplies provided by the hotel to the guest.

The subletting or onward letting of the rooms made available, as well as their use for purposes other than accommodation, requires the prior written consent of the hotel.

The guest's terms and conditions shall only apply if this was agreed in writing beforehand.

Conclusion of contract, -partner, statute of limitations, liability
The contract is concluded by the hotel's acceptance of the guest's offer. As far as possible and necessary, the hotel will confirm the room booking in writing.
Contractual partners are the hotel and the guest. If a third party has booked for the guest, he is liable to the hotel together with the guest as joint and several debtors for all obligations arising from the hotel accommodation contract. Independently of this, every booker is obliged to forward all booking-relevant information, in particular these General Terms and Conditions, to the guest. The hotel is liable for its obligations under the contract. This liability is limited to defects in performance which, except in the area typical for the performance, are attributable to intent or gross negligence. The limitation period for all claims of the guest is 6 months, calculated from the termination of the contract. These limitations of liability and short limitation periods apply in favor of the hotel also in the event of breach of obligations during contract initiation, positive breach of contract and unlawful acts.
The contracting party has no entitlement to specific hotel rooms.
If the period between conclusion of the contract and provision of services exceeds 180 days, the hotel reserves the right to make price changes without prior notice.

Services, Prices, Payments, Set-off
The hotel is obliged to make available the rooms booked by the guest in accordance with these General Terms and Conditions and to provide the agreed services.
The guest is obliged to pay the prices of the hotel applicable or agreed for the rooms and for the additional services he has used. This also applies to services and expenses of the hotel to third parties arranged by the guest.
The agreed prices are in euros, including service charge and statutory VAT.
Prices may be changed by the hotel if the guest subsequently requests a change in the number of booked rooms, the services, the hotel, or the duration of the guests' stay and the hotel agrees.
Invoices from the hotel are payable without any deduction within 14 days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of default in payment, the hotel is entitled to charge interest at a rate of 4% above the applicable discount rate of the Deutsche Bundesbank. The customer remains entitled to prove a lower loss, the hotel to prove a higher one. For each reminder after default has occurred, the hotel may charge a reminder fee of €5.00.
The hotel is entitled to require a reasonable advance payment or security deposit at any time. The amount of the advance payment and the payment due dates may be agreed in writing in the contract.
Set-off, reduction and withholding are only permitted for the guest with his undisputed or legally binding claims.
Unused services from package arrangements are not refunded.
The hotel does not send invoices after departure to companies that are based abroad. All services must be settled at the hotel before departure in cash or by credit card.
If the costs for a guest are to be borne by a company, the hotel requires a legally binding, written assumption of costs.
An increase in value-added tax or the introduction of a beverage tax shall be borne by the service recipient, regardless of the time the contract was concluded.
Upon request, the hotel will handle the distribution of gifts to the rooms for the following charge per room. Unpersonalized = € 1,00, personalized = € 2,00, packaging work = € 2,50.
A processing fee of €5.00 is charged for reissuing invoices. Postage of €1.45 is charged for sending vouchers.
The Van der Valk hotels in Germany mostly have non-smoking rooms. It is therefore prohibited to smoke in both the public areas and in these guest rooms. Guests are sometimes provided with separate smoking areas. In the event of a violation, the hotel has the right to charge the guest, as compensation for the additional cleaning costs incurred including any loss of revenue from the room being unable to be rented as a result, an amount of € 150,00. This compensation amount shall be set higher or lower if the hotel proves a higher loss or the guest proves a lower one.

Withdrawal by the customer
A withdrawal by the guest from the contract concluded with the hotel requires the hotel's written consent. If this is not given, the agreed price under the contract must still be paid even if the customer does not make use of the contractual services.
If a date for withdrawal from the contract has been agreed in writing between the hotel and the guest, the guest may withdraw from the contract until then without giving rise to any payment or compensation claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date.
For rooms not used by the guest, the hotel must offset the income from renting the rooms elsewhere as well as the expenses saved.
The hotel is entitled to fix the compensation as a flat rate. The guest is then obliged to pay a flat-rate cancellation fee of 80% of the contractually agreed price for overnight stays with or without breakfast, 70% of the contractually agreed price for half-board and 60% for full-board arrangements. The customer is free to prove that the hotel's loss is lower than the demanded flat rate.

Cancellations for table reservations during the holidays

Payment method : Prepayment

Please note that we accept cancellations of the entire reservation up to 7 days in advance and changes to the number of people up to 1 day in advance. The overpaid amount will, of course, be refunded.

Cancellations for individual reservations 
A room can be cancelled free of charge until 12.00 Uhr on the day of arrival. In the event of a cancellation after the cancellation deadline or in case of no-show, the costs will be charged to you in accordance with our general terms and conditions; if you wish, we will be happy to send them to you — you can also find them on our homepage at www.melle.vandervalk.de.
Current changes & Covid-19 measures:
Please note the current information and measures at: https://melle.vandervalk.de/vertrauenswurdig-und-sicher
Depending on the situation, changes may occur at any time. Some facilities, such as the sauna (service charge), lunch menu or similar, are restricted.

Deposit and cancellation terms for groups

Cancellation conditions for room reservations
Group reservations of 5 – 9 rooms
up to 14 days before arrival = no costs will be charged
10 – 7 Tage vor Anreise = 50 % of the agreed rooms will be charged
6 – 3 days before arrival = 60 % of the agreed rooms will be charged
2 – 0 days before arrival = 70 % of the agreed rooms will be charged
Group reservations from 10 – 19 rooms
up to 20 days before arrival = no costs will be charged
19 – 10 days before arrival = 50 % of the agreed rooms will be charged
9 – 5 days before arrival = 60 % of the agreed rooms will be charged
4 – 0 days before arrival = 70 % of the agreed rooms will be charged
Group reservations from 20 – 50 rooms
up to 50 days before arrival = no costs will be charged
49 – 30 Tage vor Anreise = 50 % of the agreed rooms will be charged
29 – 14 days before arrival = 60 % of the agreed rooms will be charged
13 – 0 Tage vor Anreise = 70 % of the agreed rooms will be charged
Group reservations more than 50 rooms
up to 80 days before arrival = no costs will be charged
79 – 50 days before arrival = 25 % of the agreed rooms will be charged
49 – 30 days before arrival = 50 % of the agreed rooms will be charged
29 – 14 Tage vor Anreise = 60 % of the agreed rooms will be charged
13 – 0 Tage vor Anreise = 70 % of the agreed rooms will be charged
Cancellations of the rooms require written form, oral changes and agreements are not legally effective.

Cancellation terms for event reservation
Free cancellation is possible up to 4 weeks before the event.
After this period, the following cancellation conditions apply:
up to 7 Tage before the event = 50 % of the agreed event volume will be charged
up to 2 days before the event = 70 % of the agreed event volume are charged
from 1 Tag before the event = 100 % of the agreed event volume will be charged
The final number of participants must be notified to the hotel in writing no later than four working days before the event date
to be communicated. This number is considered the guaranteed minimum number and will be invoiced to the organizer.

Cancellations of rooms must be submitted to the hotel in writing within the aforementioned deadlines. Oral cancellations and changes are not legally effective. After the expiry of the aforementioned deadlines, an obligation to pay is waived only if the hotel, after receiving a written request to cancel the room, agrees to the requested cancellation. Otherwise, the hotel will charge a cancellation fee of 80 % of the confirmed room rate.
The hotel will receive a list of names with the guests' expected arrival times no later than one week before arrival.

Withdrawal of the hotel
If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a warning of refusal, the hotel is likewise entitled to withdraw from the contract.
Furthermore, the hotel is entitled, for an objectively justified reason, to withdraw from the contract, for example if:
a.      Force majeure or other circumstances not attributable to the hotel that make performance of the contract impossible
b.      Rooms may be booked by misleading or false statements of material facts, e.g. concerning the customer or the purpose.
c.      The hotel has reasonable grounds to assume that the use of the hotel's services may endanger the smooth running of business operations, the safety, or the hotel's reputation with the public, without this being attributable to the hotel's sphere of control or organizational domain.
d.      A breach of the point 'Contract conclusion' exists.
e. If a customer's right to withdraw free of charge has been agreed in writing within a specified period, the hotel is in turn entitled to withdraw from the contract during that period.

The hotel must inform the guest without delay of the exercise of the right of withdrawal.
No claim by the customer for damages against the hotel arises, except in the case of intentional, grossly negligent conduct by the hotel.

Room provision, -handover and –return
The guest does not acquire any entitlement to the provision of specific rooms. If such rooms are nevertheless promised to the guest but are not available, the hotel is obliged to provide an equivalent replacement.
Booked rooms are available to the guest from 15.00 Uhr on the agreed day of arrival. The guest has no entitlement to earlier provision.
On the agreed day of departure the rooms must be vacated and made available to the hotel no later than 12.00 Uhr. Thereafter € 20,00 will be charged per hour. From 15:00 Uhr the full room rate will be charged.
All rooms are guaranteed until 18.00 Uhr on the day of arrival, unless otherwise agreed.

Special conditions:
When checking into the suites, a security deposit of € 250,- must be left.

Liability of the hotel
The hotel is liable under the standard of care of a prudent businessman, but limited to defects in performance, damages, consequential damages or disruptions that, except for those typical of the type of service, are attributable to intent or gross negligence on the part of the hotel. If disruptions or defects in the hotel's services occur, the hotel will, upon prompt notification by the customer, endeavor to remedy the situation. The customer is obliged to contribute what is reasonable in order to remedy the disruption and to keep any possible damage to a minimum.
Insofar as a parking space in the hotel parking lot is made available to the guest, even for a fee, no contract of safekeeping is thereby concluded. In the event of loss of or damage to vehicles parked or maneuvered on the hotel premises and to their contents, the hotel shall not be liable, except in cases of intent or gross negligence. This also applies to vicarious agents of the hotel.
Wake‑up calls are carried out by the hotel with the utmost care. Claims for damages due to faulty performance are excluded.
Messages, mail and consignments of goods for guests are handled with care. The hotel assumes delivery, storage and – on request – for a fee the forwarding of the same. The hotel accepts no liability for delays, damage or loss.
Items left behind by the guest will only be forwarded on request, at the guest's expense and risk. The hotel keeps the items for six months.

Final provision
Changes or additions to the contract, the acceptance of the application, or these terms and conditions for the hotel accommodation shall be made in writing. Unilateral changes or additions by the customer are invalid.
The place of performance and payment is the registered office of the hotel.
Exclusive place of jurisdiction – including for cheque and bill disputes – in commercial dealings is the seat of the hotel. If a contracting party meets the requirements of Section 38(1) of the Code of Civil Procedure (ZPO) and has no general place of jurisdiction within the country, the seat of the hotel shall be deemed the place of jurisdiction.
German law applies.
If individual provisions of these General Terms and Conditions for hotel accommodation are or become invalid or void, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions shall apply.

General Terms and Conditions for Events

Scope
These terms and conditions apply to contracts for the hire of the hotel's conference, banquet and event rooms for the holding of events such as banquets, seminars, meetings, etc., as well as to all further services and deliveries of the hotel related thereto.
The subletting or onward leasing of the rooms, areas or display cases provided, as well as invitations to job interviews, sales or similar events, require the hotel's prior written consent.
The organizer's terms and conditions apply only if this has been expressly agreed.

Contract conclusion, -partner, -liability, statute of limitations, liability
The contract is formed by the hotel's acceptance of the organizer's offer; these are the contracting parties. If the purchaser (Besteller) is not the organizer himself or if the organizer engages a commercial intermediary or planner, the organizer shall be jointly and severally liable together with the customer for all obligations arising from the contract, provided the hotel has received a corresponding declaration from the organizer.
The hotel is liable with the care of a prudent businessman for its obligations under the contract. Claims by the customer for damages are excluded. Excepted from this are damages resulting from injury to life, body or health if the hotel is responsible for the breach of duty, other damages that are based on an intentional or grossly negligent breach of duty by the hotel and damages that are based on an intentional or negligent breach of the hotel's contractual duties typical for the contract. A breach of duty of the hotel shall be equivalent to that of a legal representative or vicarious agent. Should disruptions or defects occur in the hotel’s services, the hotel will, if aware of them or upon the customer's immediate complaint, endeavor to provide remedy. The customer is obliged to contribute what is reasonable for him to do in order to remedy the disruption and to keep any possible damage to a minimum. Furthermore, the customer is obliged to notify the hotel in good time of the possibility of the occurrence of an unusually high loss.
All claims against the hotel generally become time-barred after 6 months.
The contracting party has no entitlement to specific hotel rooms and event rooms.
If the period between conclusion of the contract and provision of services exceeds 180 Tage, the hotel reserves the right to make price changes without prior notice.

Services, Prices, Payment
The hotel is obliged to provide the services ordered by the organizer and promised by the hotel in accordance with the general terms and conditions. The organizer is obliged to pay the prices agreed with the hotel for these services. This also applies to services connected with the event and to the hotel's expenses payable to third parties.
The agreed prices are quoted in euros, including a service charge and statutory value-added tax. Hotel invoices are payable without any deduction within 14 days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of default, the hotel is entitled to charge interest at a rate of 4% above the applicable discount rate of the Deutsche Bundesbank. The customer retains the right to prove a lower loss, the hotel to prove a higher one. For each reminder after default, the hotel may charge a reminder fee of € 5.00.
The hotel is entitled to require a reasonable advance payment or security deposit at any time. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
Unused services from package arrangements will not be refunded.
The hotel does not send invoices after departure to companies that are based abroad. All services must be paid at the hotel before departure in cash or by credit card.
If the costs for a guest are to be covered by a company, the hotel requires a legally binding, written assumption of costs. If a company orders services for a group whose participants pay for themselves, the company must sign a legally binding form for the assumption of costs in the event of non-arrival or departure without payment.
An increase in value-added tax or the introduction of a beverage tax shall be borne by the service recipient, irrespective of the time of the contract's conclusion.

Group reservations
The deposit and cancellation conditions for groups are stated in the reservation offer.

Withdrawal by the purchaser / organizer
A withdrawal by the guest from the contract concluded with the hotel requires the hotel's written consent. If such consent is not given, the agreed room rental or flat rate under the contract and any services arranged with third parties are in any case to be paid even if the client does not make use of contractual services and re-letting is no longer possible. This does not apply where the hotel breaches its obligation to respect the rights, legal interests and concerns of the client, so that it is no longer reasonable to expect the client to remain bound to the contract, or where another statutory or contractual right of withdrawal exists.
If a date for withdrawal from the contract has been agreed in writing between the hotel and the guest, the guest may withdraw from the contract until then without giving rise to claims for payment or damages by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal in writing to the hotel by the agreed date.
Cancellations / reductions in the number of people are possible within the following deadlines:
              free of charge up to 4 weeks before the event
up to 1 week before the event 50 % of the booked hall rental or of the flat rates
from 1 week before the event 30% of the booked hall rental or of the flat rates
              Cancellations 12 Stunden before the start of the event are charged 100 %.
In the case of a booking made less than 45 days before the start of the event, the
              foregoing cancellation conditions immediately upon conclusion of the contract.

Withdrawal of the hotel
If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of refusal, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if:
a.      Force majeure or other circumstances for which the hotel is not to be held responsible that makes the fulfillment of the contract impossible
b.      Events are booked under misleading or false statements of material facts, e.g. of the customer or the purpose.
c.      The hotel has reasonable grounds to assume that the use of the hotel's services may endanger the smooth operation of business, the safety, or the hotel's reputation in public, without this being attributable to the hotel's sphere of control or organizational area.
d.      A breach of the 'Contract conclusion' point is present.
No claim for damages by the customer against the hotel arises, except in the case of intentional, grossly negligent conduct by the hotel.
e. If a free right of withdrawal of the customer within a specified period was agreed in writing, the hotel is, in turn, entitled during this period to withdraw from the contract.

Number of participants, event time, premises
The contracting party is obliged to state the expected number of participants to the hotel when placing the order. The final number of participants must be notified to the hotel in writing no later than four working days before the date of the event in order to ensure proper preparation. Any change in the number of participants of more than 5% requires the hotel's consent. If the number of participants deviates by more than 10%, the hotel is entitled to reset the agreed prices and to exchange the confirmed rooms, unless this would be unreasonable for the customer.
For joint meals (menus and buffets), the organizer must notify the hotel of the exact number of participants 3 working days before the start of the event. This number is considered the guaranteed minimum and will in any case be charged to the organizer by the hotel.
If the hotel has given written consent to holding the event with a number of participants increased compared with the previous agreement (the organizer does not have a right to such consent), the newly agreed number of participants shall be decisive for invoicing even if the number of participants at the event is actually lower. Any additional expenses required in the event of the hotel's consent to holding the event with an increased number of participants shall be remunerated separately, irrespective of the later actual number of participants, even if the hotel's consent is given without reference to this.
If the scheduled start time of an event is changed without prior written agreement to that change, the hotel is entitled to charge the organizer for the service provision costs incurred. Reserved rooms are available to the organizer only within the period agreed in writing; any use beyond that requires the hotel's consent and will generally only be granted for an additional fee.
Room changes are reserved to the hotel, insofar as these are reasonable for the organizer taking the hotel's interests into account.
If the organizer needs the premises for setup before the start of the event, this is only possible after consultation with the hotel and by charging a corresponding hall rental fee.

Last-minute bookings:

Last-minute conditions:
Room can no longer be canceled free of charge
The room must be paid for at the time of booking.

Bringing food and drinks
The organizer is generally not allowed to bring food and beverages to events; exceptions require a written agreement. In such cases, a contribution to cover overhead costs will be charged.

Official permits / fees
All necessary official permits must be obtained by the organizer at the organizer's own expense, unless expressly agreed otherwise in writing. The organizer is responsible for complying with all relevant requirements. At the hotel's request, appropriate proof must be provided. Fees payable to third parties for the event, such as GEMA fees, entertainment tax, etc., must be paid immediately by the organizer to the creditor. The hotel shall be indemnified by the organizer against such claims upon first written demand.

Technical equipment and connections
If the hotel procures technical and other equipment from third parties for the organizer at the organizer's request, it acts in the name of, with the authority of, and on the account of the organizer. The organizer is liable for the careful handling and the proper return. He indemnifies the hotel against all third‑party claims arising from the provision of these facilities.
The use of the organizer's own electrical equipment using the hotel's power network requires the hotel's written consent. Disturbances or damage to the hotel's technical installations caused by the use of these devices shall be borne by the organizer, insofar as the hotel is not responsible for them. The hotel may record and charge the electricity costs arising from the use at a flat rate.
The hotel is not liable, even in the case of simple negligence, for damage to or loss of items brought in. The hotel does not provide insurance coverage for items brought in. Proper insurance to be arranged for exhibits, seminar and conference equipment is exclusively the responsibility of the client/organizer.
The organizer is entitled, with the hotel's consent, to use its own telephone, telefax and data transmission facilities. For this the hotel may charge a connection fee.
If suitable hotel facilities remain unused due to the connection of the organizer's own equipment, a compensation for loss may be charged.
Faults in the technical or other facilities provided by the hotel will be remedied immediately where possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for these faults.
Brought-in transport packaging, outer packaging and all other packaging materials must be disposed of by the purchaser at their own expense. Disposal may be carried out for a fee of at least €30.00 if the purchaser leaves the packaging behind after the end of the event.

Loss or damage to items brought along.
Exhibited or other items brought along, including personal belongings, are at the organizer's risk in the event rooms or in the hotel. The hotel accepts no liability for loss, destruction or damage, except in the case of gross negligence or willful misconduct by the hotel.
Decorative items brought in must comply with the fire safety requirements. The hotel is entitled to require an official certificate for this. Because of possible damage, the placement and removal of ob-jects must be agreed with the hotel in advance.
Any exhibition or other items brought in must be removed immediately after the end of the event. If the organizer fails to do so, the hotel may remove and store them at the organizer’s expense. If the items remain in the event room, the hotel may charge room rental for the duration of their stay. The organizer may provide proof of a lower amount of damage, and the hotel may provide proof of a higher amount.

Liability of the organizer for damages
The organizer is liable for all damage to the building or inventory caused by event participants or visitors, employees, other third parties from his area, or by himself.
The hotel may require the organizer to provide appropriate securities (e.g., insurance policies, deposits, guarantees).

Bonus cards

• The bonus card is issued free of charge to your customers by Van der Valk Hotel Melle-Osnabrück GmbH (hereinafter referred to as VdV).

• The bonus card remains the property of the VdV and is not transferable to third parties.

• The bonus card loses its validity upon the expiration of the date stated on it.

• Upon presentation of the bonus card, customers receive one stamp per order.

• Redemption takes place at the VdV upon presentation of the completely stamped bonus card under the conditions stated on the card.

• By first-time use of the bonus card the customer accepts the terms and conditions of the Van der Valk Hotels Melle-Osnabrück.

• The holder may be any natural person who has reached the age of 18.

• The personal data required to redeem the bonus card are processed in compliance with the applicable data protection provisions on the basis of your consent (Art. 6 para. 1 lit. a GDPR).

• The VdV stores the personal data of the cardholder required to manage the bonus points when the bonus card is redeemed. These consist of salutation, name and address. In addition, you may provide voluntary information. Your personal data will not be passed on to third parties.

• If you have given your consent to this, we also use your data for advertising purposes. You can object to the processing of your personal data for advertising purposes at any time by a written notification to Van der Valk Hotel Melle Osnabrück GmbH, Wellingholzhausener Str. 7, 49234 Melle or by e-mail tomarketing@melle.valk.comto object. You have the right to obtain information about all personal data that we have stored about you. In addition, you have the right to request from us the correction of incorrect data as well as the deletion or blocking of your data. You also have the right to lodge a complaint with a supervisory authority. Upon withdrawal of consent, the cardholder's master data, program data and voluntary information will be deleted.

Final provisions
Changes or additions to the contract, the acceptance of the application or these terms and conditions for the hotel accommodation shall be made in writing. Unilateral changes or additions by the customer are invalid.
The place of performance and payment is the hotel's registered office.
Exclusive place of jurisdiction — including for cheque and bill of exchange disputes — in commercial transactions is the seat of the hotel. If a contracting party meets the requirements of § 38 Absatz 1 ZPO and does not have a general place of jurisdiction in the country, the seat of the hotel shall be deemed the place of jurisdiction.
German law applies.
If individual provisions of these General Terms and Conditions for hotel accommodation are or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions shall apply.

Version Feb. 2021

General Terms and Conditions Take Away / Ticket Sale

1. Scope
These general terms and conditions apply to the delivery of goods and services that the customer has previously ordered from us via the Internet, telephone, or in person.

2. Order
a) The customer orders the goods he desires in commercially customary quantities. All our goods are handcrafted. As these are food products, the order is binding and excluded from exchange. For quantities beyond that, a separate arrangement is required (please use the contact form).
b) We reserve the right, in individual cases, to refuse a delivery. This is particularly the case if the delivery address is outside the delivery area or if a customer was not present at a previous delivery.
c) Orders can only be accepted during opening hours. We will endeavor to ensure delivery within 45 Minuten 30 Minuten ready for pickup after the ordering process.

d) Ticket sales for workshops: binding purchase of the ticket, no refund for cancellations not caused by the hotel

3. Prices
Our stated prices are inclusive of the currently applicable value-added tax. We reserve the right to change prices.

4.  Revocation
When purchasing perishable goods, in particular foods made to order, when purchasing goods whose expiry date may be quickly exceeded, or when purchasing goods that are made to the customer's specifications or are clearly tailored to personal needs, the customer may withdraw their declaration of intent to enter into the contract only as long as the order has not yet been produced or the goods required for production have not been obtained. After that time, the declaration of intent to enter into the contract can no longer be withdrawn. The customer's warranty rights, however, remain unaffected.

4. Delivery
Delivery will be made to the address specified by the customer, within the selected time window. Only one delivery address can be specified per order. If the delivery address is incorrect, incomplete or the recipient is not known at the address, the purchaser bears the responsibility We reserve the right in these cases to invoice the full amount.
When delivering to a business address, e.g. to a company, a restaurant or a hotel, handing it over to the staff available there who are authorized to accept it is deemed to have been delivered. However, the customer has the option during the ordering process to select self-collection as a note or by choice. The place of delivery is, as a rule, the customer's house or apartment door.

Special delivery locations must be agreed upon before a delivery. We reserve, exclusively for a delivery, a minimum order value of 25,- €!

5. Payment
The customer pays for the ordered goods on delivery. The employee handling the delivery is authorized to collect payment upon handing over the goods. Payment must be made in cash on delivery, or for larger orders advance payment may be agreed. For cash payment, the invoice amount should be prepared in exact change if possible. The receipt handed to the customer at payment also serves as delivery note and invoice.

6. Warranty
The statutory warranty rights apply.

7. Force Majeure
In the event that we are unable to render the performance owed due to force majeure (in particular natural disasters), we are released from the obligation to perform for the duration of the impediment, and you are entitled to withdraw from the contract.

8. Liability
Any liability of the goods delivery arising from the delivery agreement is limited to the value of the ordered goods, unless there is intentional or grossly negligent conduct. At the place of acceptance of the ordered goods by the customer, usually at his house or apartment door, the risk of loss, damage or deterioration of the goods passes to the customer.

9. Prank orders and their consequences
By confirming the order and the Terms and Conditions, the customer makes a clear and binding offer and is responsible for payment of the goods upon delivery. In the case of incorrect or prank orders, we will file a report and will claim any resulting damages.

10. Data storage – Data protection
The personal data of the customer required for order processing, in particular for orders placed via our online offering, are stored. The customer hereby expressly gives his consent. All personal data are of course treated confidentially.

11. Promotional offers
We always strive to keep sufficient quantities of promotional goods in stock. If an item should nevertheless be unavailable due to high demand, there is no entitlement to delivery. This applies in particular to our online offering and the offers listed under the "Offer" link.

12. Validity of price changes,
We reserve the right in cases which are attributable to price increases by industry or to fiscal measures. This also applies to goods that have been declared as permanently low-priced. Upon publication of a new edition of our offers under the link "Offers", all previous offers lose their validity.

13. Severability clause
If individual provisions of these general terms and conditions are wholly or partially invalid or later lose their legal validity, this shall not otherwise affect the validity of the general terms and conditions. The statutory provisions shall replace the invalid provision. The same applies insofar as the general terms and conditions contain an unforeseen gap.

14. Applicable law
German law applies to the execution of the contract.